Delivery and Pre-order Pick Up Information & Policies
Our website goes live every Saturday at NOON for the following 2 weeks.
Please note that we require 48 hours notice for pre-orders. Pre-orders are now sold out for this week through the Thanksgiving weekend.
For STORE PICK-UP at Little Duchess at Ritchie Market, orders will be ready for pick up anytime between 10:30 am and 5:00 pm Wednesday to Saturday and 10:30 am to 4:00 pm on Sunday.
ORDER PICK-UP at Duchess Bake Shop on 124th Street, orders will be ready anytime between 10:00 am to 5:00 pm Wednesday to Saturday and between 10:00 am to 4:00 pm on Sunday.
All orders for DELIVERY will be delivered on your chosen delivery day between approximately 10:00am-6pm. Unfortunately, at this time, we are unable to slot you into a specific delivery window. If you would like to order for two different days, you must place separate orders.
Our delivery days are Wednesdays to Sundays.
There is a minimum order of $50 to qualify for FREE DELIVERY. Orders under $50 will have a delivery fee of $5. We currently deliver within Edmonton (roughly within the Henday ring). Only approved postal codes on the checkout page will allow for delivery. If your postal code is not approved during checkout, then we cannot deliver at this time.
Approved Postal Codes: T6V,T5X,T5Z,T5V,T5L,T5E,T5C,T5A,T5S,T5M,T5G,T5B,T5Y,T5W,T5P,T5N,T5H,T5J,T5K,T6A,T5T,T5R,T6G,T6C,T6B, T6P,T6H,T6E,T6R,T6J,T6N,T6K,T6L,T6T
For your safety and that of our drivers: If you live in a house, your driver will leave your order on your doorstep, ring the doorbell and return to their vehicle. If you live in a condo or an apartment building, you will be contacted by the driver upon arrival and must meet them at the building door within 5 minutes at which point the order will be left at the door. If you have purchased any frozen take and bake items, please receive your order as soon as possible to ensure there is no loss of quality.
****It is your responsibility to be available to receive your order on your scheduled delivery day. If we must leave it on your doorstep or in your building's lobby, we are not responsible for the product after it's been dropped off. We are delivering as many orders as we can a day and our drivers are on a limited time schedule and cannot wait for more than a few minutes. We ask for your understanding in regards to this policy. *****
If you need to cancel your order, it must be done prior to 5pm the day before your delivery. All orders cancelled after will not be refunded.
For any questions, please email us at email@example.com or call our office at 780-488-4999 during our office hours of Tuesday to Saturday 10am-4pm.