Delivery & Preorder Pick-up Information

 Please read the following information PRIOR to placing an order.
Ready to place an order? Visit our HOMEPAGE and click the PLACE AN ORDER button.

Delivery

We are happy to offer local delivery! There’s nothing better than getting Duchess delivered to your door or having treats delivered to someone special. We offer delivery Wednesday to Sunday.

A few things to note

  • All orders for DELIVERY will be delivered between approximately 9:30am-6pm. Unfortunately, we are unable to slot you into a specific delivery window and it is your responsibility to be available to receive your order.

  • We will call you approximately 5 to 10 minutes prior to delivery to let you know we’re on our way.

    • If you live in a house: your driver will leave your order on your doorstep, ring the doorbell and return to their vehicle. You are responsible for your order after it’s been dropped off. If you ordered any frozen items, try and put them away as soon as you can. 

    • If you live in an apartment building or condo: you will be contacted by the driver upon arrival and must meet them at the building door within 5 minutes. At this time, our drivers are not permitted to enter any apartment buildings or condominiums. Please ensure that you can meet them at the door. If after our driver has waited 10 minutes and there is no one to meet them, the delivery will be taken back to the bake shop on 124th Street and it will then be your responsibility to pick it up (no refunds will be given if the product isn’t picked up).

  • If you would like to order for two different days, you must place separate orders.

  • There is a minimum order of $50 to qualify for FREE DELIVERY. Orders under $50 will have a delivery fee of $5. 

Delivery Zone
We currently deliver within Edmonton (roughly within the Anthony Henday ring). Only approved postal codes on the checkout page will allow for delivery. If your postal code is not approved during checkout, then we cannot deliver at this time and apologize for the inconvenience.

Approved Postal Codes
T6V, T5X, T5Z, T5V, T5L, T5E, T5C, T5A, T5M, T5G, T5B, T5Y, T5W, T5P, T5N, T5H, T5J, T5K, T6A, T5T, T5R, T6G, T6C, T6B, T6P, T6H, T6E, T6R, T6J, T6N, T6K, T6L, T6T

Cancellation Policy
If you need to cancel an order, it must be done prior to 5pm the day before pickup. All orders cancelled after that will not be refunded.

Preorder Pick-up

We love preorders! Not only will your order be packed and ready to go but preordering makes pick up a breeze and is a huge help for our kitchen team. We take preorders for both our 124th Street and Ritchie Market locations. 

A few things to note 

  • On the last Saturday of the month, our website will begin taking orders for the following month. 
  • We require 48 hours notice for all preorders
  • Preorders can be picked up anytime during store hours. For information on store hours click here.
  • If you require large quantities of a specific item, please email us directly at info@duchessbakeshop.com so our team can assist you. 

Cancellation Policy
If you need to cancel an order, it must be done prior to 5pm the day before pickup. All orders cancelled after that will not be refunded.

Search