Delivery Information

Pre-orders for pickup and delivery must be placed a minimum of 48 hours in advance.

Delivery

We are happy to offer local delivery! There’s nothing better than getting Duchess delivered to your door or having treats delivered to someone special. We offer delivery Wednesday to Sunday.

A few things to note

  • All orders for DELIVERY will be delivered between approximately 10:00am-4:00pm. Unfortunately, we are unable to slot you into a specific delivery window and it is your responsibility to be available to receive your order.

  • We will call you approximately 5 to 10 minutes prior to delivery to let you know we’re on our way.

    • If you live in a house: your driver will leave your order on your doorstep, ring the doorbell and return to their vehicle. You are responsible for your order after it’s been dropped off. If you ordered any frozen items, try and put them away as soon as you can. 

    • If you live in an apartment building or condo: you will be contacted by the driver upon arrival and must meet them at the building door within 5 minutes. At this time, our drivers are not permitted to enter any apartment buildings or condominiums. Please ensure that you can meet them at the door. If after our driver has waited 10 minutes and there is no one to meet them, the delivery will be taken back to the bake shop on 124th Street and it will then be your responsibility to pick it up (no refunds will be given if the product isn’t picked up).

  • If you would like to order for two different days, you must place separate orders.

  • There is a minimum order of $50 to qualify for FREE DELIVERY. Orders under $50 will have a delivery fee of $5. 

Delivery Zone
We currently deliver within Edmonton (roughly within the Anthony Henday ring). Only approved postal codes on the checkout page will allow for delivery. If your postal code is not approved during checkout, then we cannot deliver at this time and apologize for the inconvenience.

Approved Postal Codes
T6V, T5X, T5Z, T5V, T5L, T5E, T5C, T5A, T5M, T5G, T5B, T5Y, T5W, T5P, T5N, T5H, T5J, T5K, T6A, T5T, T5R, T6G, T6C, T6B, T6P, T6H, T6E, T6R, T6J, T6N, T6K, T6L, T6T

Cancellation Policy
If you need to cancel an order, it must be done prior to 5pm the day before pickup. All orders cancelled after that will not be refunded.

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